Returns & Exchanges

We want you to be fully satisfied with your RETERNITY purchase, which is why we offer a 14-day return window for all items in their original, unworn condition. Please ensure all tags remain attached and the original packaging is included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in the original shipping box and include the completed return form provided in your initial delivery.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at your nearest authorized courier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.