Frequently Asked Questions
Everything you need to know about your RETERNITY order and our premium collections.
What is the shipping timeframe for my order?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days within the EU and 7-14 business days for international destinations.
How can I return or exchange an item?
You can return any item within 14 days of delivery, provided it is in its original condition with all tags attached. Please visit our returns portal to generate a shipping label and initiate your refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
How do I ensure I choose the correct size?
Every product page features a detailed size guide and fit description. Since our collections often feature oversized or boxy silhouettes, we recommend checking the specific measurements provided for each garment.
Are your products ethically manufactured?
Yes, we prioritize quality and ethical production. Our garments are primarily produced in Europe under fair working conditions, using high-quality fabrics designed for longevity.
Can I track my shipment?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.